Q.

What does e-gatematrix do?

A.

e-gatematrix provides solutions to the airline industry, ensuring inflight services are cost-efficient, on-time and consistent. The result is improved passenger satisfaction, reduced costs for airlines and more efficient operations for inflight suppliers. e-gatematrix accomplishes this by providing management services and leading edge technology on an "as needed" basis or by offering turnkey solutions that allow an airline to out-source their inflight services and focus internal resources on revenue-generating activities. Learn more about our Technology Systems and Management Services

Q.

Can I buy a single system or service?

A.

e-gatematrix sells all of its technology and services by modules, therefore airlines are able to purchase customized solutions that can be tailored to meet their current needs and grow over time as needed.

Q.

What is InFlight Exchange^™?

A.

There are many ways to describe InFlight Exchange (IFx)®, but in its simplest terms, it is an online communications platform that also serves as a repository of information. The data in the IFx® ranges from real-time flight data to ingredient lists for individual recipes. The platform's robust functionality and exhaustive data is the industry standard. Learn more about InFlight Exchange.

Q.

How do you ensure security of confidential information?

A.

Employing the latest technology, e-gatematrix gathers real-time data from airlines, making needed information available to authorized suppliers. Using encryption, firewalls and passwords, e-gatematrix safeguards data while providing 24/7 access via the Web to authorized users of the data. Learn more about e-gatematrix's data security.

Q.

Can one airline's information get mixed up with another's?

A.

No, that cannot happen with the architecture of e-gatematrix's systems. There are data partitions that ensure total separation of airline information. In addition, e-gatematrix has dedicated teams who focus solely on their client airline, helping to ensure further separation.

Q.

What do you mean by "above the wing"?

A.

To us, "above the wing" is anything that touches a passenger during their flight. We consider everything related to inflight services to be above the wing. This includes catering and cabin service.

Q.

Do you work with any industries other than airlines?

A.

At this time e-gatematrix is focused solely on the airline industry. It is possible that our processes and technology may be applicable for other industries in the future.

Q.

What sets you apart from other companies in this industry?

A.

Only e-gatematrix has a proven system that addresses every aspect of inflight and is in use at multiple airlines. With hundreds of suppliers already participating in Inflight Exchange^™, e-gatematrix is quickly becoming the standard for the inflight industry.

Q.

Who are your customers?

A.

Our customers include leading global airlines and global caterers. To see how e-gatematrix has produced real value for our customers. Read our Case Studies.

Q.

How do I become a supplier partner with e-gatematrix?

A.

e-gatematrix is always looking for innovative suppliers from in and outside of the airline inflight industry. Pleas email us at partners@e-gatematrix.com to inquire about becoming a supplier partner.