e-gatematrix establishes local, dedicated Customer Care teams that work closely with airlines' internal resources, providing support and additional resources to ensure a first rate passenger experience in line with the airlines' inflight concept. We handle the tedious day-to-day issues in the supply chain allowing airlines to focus resources on strategic activities and customer oriented activities.

In order to meet the different emerging needs and operational demands of airlines, e-gatematrix provides a flexible service offering allowing airlines to select services for the specific areas where they need support. Our management services generally fall into one of two classifications:

• Projects - e-gatematrix assists clients with implementation issues as well as tackling specific operational challenges such as asset management, procurement of inflight items, menu development, and more
• Inflight Management - we offer a range of management services that allow you to dedicate internal resources to your core business, leaving the sourcing and coordination of inflight services to us
  

Whether you need assistance on a project basis, support for part of your inflight services management team or are looking for a complete inflight management service provider, e-gatematrix has a team with the experience and skill set to meet your needs. The diversity of our team creates an unparalleled depth of experience and knowledge that combines a comprehensive understanding of the challenges facing an airline with the ability to bring best practices from other fields to bear upon an issue.

Benefits Include:

• Modular - airlines can select which services fit their internal needs
• Enables airlines to focus on strategic initiatives while day-to-day supply chain management is handled by e-gatematrix
• Focus on maximizing value at the lowest cost
• Dedicated Customer Care Team for each airline
• Integrated product development strategy ensures optimized product and service offerings for your passengers