e-gatematrix is able to reduce the risks and maximize the performance of your suppliers by actively managing the relationship between you and service providers and ensuring adherence to contractual obligations. Our operations management and performance measurement services, used by our experienced team, improve the level of service received by the airline.

e-gatematrix works with service providers to ensure they have a proper understanding of an airlines service requirements and expectations. With our 24/7 operational support and ability to provide independent, objective performance measurement and feedback, e-gatematrix can optimize your relationships and improve deliverables. e-gatematrix manages cabin cleaners and caterers, ensuring regulatory compliance, contractual compliance, product and service delivery and cabin cleanliness.

e-gatematrix has created an exclusive service targeted specifically at cabin appearance programs. Utilizing a proven network of professionals, e-gatematrix is able to monitor the performance of your cabin cleaning service providers, reporting this information back to the airline for use in building operational flight schedules that can provide for proper maintenance of aircraft cleanliness. Our experienced team provides operations management and performance measurement services, improving the level of service received by the airline.

Benefits Include:

• Refocus of airline resources on strategic initiatives with a direct passenger impact, leaving day-to-day supply chain operations management to e-gatematrix
• 24/7 operational coverage to answer questions, provide guidance and make final decisions where necessary
• Detailed understanding of product and service specifications
• Efficient and smooth station start-ups and transitions
• View of entire program from cleaning to passenger comfort item management
• Focus on lowering overall cabin cleaning costs without impacting passenger experience