Passenger Experience
Airlines
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The end result of becoming an e-gatematrix customer for an airline is improved passenger experience and customer satisfaction and lower inflight costs.

Common Airline Issues:

  • Inconsistent product offering around network
  • Limited resources
  • No visibility into supply chain activities and costs
  • High inventories
  • Multiple information sources
  • Slow time to market

Vast geographic dispersion of operations, hundreds of suppliers and manual communication processes all increase the risk that airline operations will not happen as planned. Whether it is delayed departures, service errors or product inconsistency, problems in the inflight supply chain ultimately affect customer satisfaction.

The Solution:
e-gatematrix reduces these problems by providing centralized, real-time information to the entire supply chain. By integrating with airline systems and supplier systems, e-gatematrix is able to:

  • Increase supply chain visibility
  • Reduce time to market
  • Optimize inventories
  • Increase product consistency
  • Reduce waste and costs

Dividing Line

Airlines Airlines
Caterers Caterers
Distributors/Manufacturers Distributors/Manufacturers
Cabin Cleaners Cabin Cleaners