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Performance Measurement & Reporting (PMR)
The Performance Measurement & Reporting system measures Key Performance
Indicators (KPIs) throughout an airlines supply chain. Pulling flight
attendant comments and customer feedback, PMR combines this information with
delivery measures (on-time performance, aircraft damage and service
shortfalls) and quantifiable quality measures (service quality and
product quality).
Aggregated, categorized and summarized, performance information is reported to
the supply chain and the airline through the
InFlight Exchange™. PMR provides your service providers
with actual statistics and graphical
trending analyses. PMR decreases the time to turn performance information
around to the supply chain so that quality issues can be addressed faster,
minimizing the impact on your passengers and quickly addressing any degradation
in quality.
Benefits
Include:
- Faster quality issue resolution
- Improved product and service quality for passengers
- Quantifiable measures remove subjectivity issues
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Technology Systems
