electronic Service Ordering (eSO)

The electronic Service Ordering system provides an airline with an automated means of creating, tracking and managing service orders with their catering and cabin cleaning service providers. A web-based system, eSO translates the Flight Service Schedule into a daily schedule for each service location and combines it with real-time flight information.

Integrated with the airlines flight operational systems, eSO communicates real-time information about passenger bookings by cabin, aircraft type, ship/tail number, departure gate, actual and scheduled departure times and special/crew meal orders to the airlines suppliers. Sharing this real-time information with your suppliers helps control over boarding and reduce meal costs. Electronically managing service orders provides the airline with the ability to quickly adjust to flight schedule changes.

Benefits Include:

• Adjustable rules for determining when orders are issued
• Control over boarding by determining how many meals to board
• Combines information from an airline's Flight Operational System, Schedule System and Flight Service Schedule with business rules to generate a Service Order
• Reduced need for last minute meal ordering
• Reduced over-boarding
• Adjustment factors provide ability to adjust service orders according to flight specific parameters (origin, destination, historical no-show factors, non-revenue passengers, etc)

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