Q.
What does e-gatematrix do?
A. e-gatematrix
provides solutions to the airline industry, ensuring
inflight services are cost-efficient, on-time
and consistent. The result is improved passenger
satisfaction, reduced costs for airlines and more
efficient operations for inflight suppliers. e-gatematrix
accomplishes this by providing management services
and leading edge technology on an "as needed"
basis or by offering turnkey solutions that allow
an airline to out-source their inflight services
and focus internal resources on revenue-generating
activities.
Learn more about our technology
systems and management
services.
Q.
Can I buy a single system or service?
A. e-gatematrix
sells all of its technology and services by modules,
therefore airlines are able to purchase customized
solutions that can be tailored to meet their current
needs and grow over time as needed.
Q.
What is InFlight Exchange™?
A. There
are many ways to describe InFlight Exchange (IFx),
but in its simplest terms, it is an online communications
platform that also serves as a repository of information.
The data in the IFx ranges from real-time flight
data to ingredient lists for individual recipes.
The platform's robust functionality and exhaustive
data is the industry standard. Learn more about InFlight Exchange.
Q.
How do you ensure security of confidential information?
A. Employing
the latest technology, e-gatematrix gathers real-time
data from airlines, making needed information
available to authorized suppliers. Using encryption,
firewalls and passwords, e-gatematrix safeguards
data while providing 24/7 access via the Web to
authorized users of the data. Learn more about
e-gatematrix's data
security.
Q.
Can one airline's information get mixed up with
another's?
A. No, that
cannot happen with the architecture of e-gatematrix's
systems. There are data partitions that ensure
total separation of airline information. In addition,
e-gatematrix has dedicated teams who focus solely
on their client airline, helping to ensure further
separation.
Q.
What do you mean by "above the wing"?
A. To us,
"above the wing" is anything that touches a passenger
during their flight. We consider everything related
to inflight services to be above the wing. This
includes catering and cabin service.
Q.
Do you work with any industries other than airlines?
A. At this
time e-gatematrix is focused solely on the airline
industry. It is possible that our processes and
technology may be applicable for other industries
in the future.
Q.
What sets you apart from other companies in this
industry?
A. Only
e-gatematrix has a proven system that addresses
every aspect of inflight and is in use at multiple
airlines. With hundreds of suppliers already participating
in Inflight Exchange, e-gatematrix is quickly
becoming the standard for the inflight industry.
Q.
Who are your customers?
A. Our customers
include leading global airlines and global caterers.
To see how e-gatematrix has produced real value
for our customers, read our case
studies.
Q.
How do I become a supplier partner with e-gatematrix?
A. e-gatematrix
is always looking for innovative suppliers from
in and outside of the airline inflight industry.
Please email us at partners@e-gatematrix.com
to inquire about becoming a supplier partner.
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