| e-gatematrix establishes local,
dedicated Customer Care teams that work closely with airlines’
internal resources, providing support and additional resources
to ensure a first rate passenger experience in line with
the airlines’ inflight concept. We handle the tedious
day-to-day issues in the supply chain allowing airlines
to focus resources on strategic activities and customer
oriented activities.
In order to meet the different emerging needs and operational
demands of airlines, e-gatematrix provides a flexible
service offering allowing airlines to select services
for the specific areas where they need support. Our
management services generally fall into one of two classifications:
- Projects - e-gatematrix assists clients with implementation
issues as well as tackling specific operational challenges
such as asset management, procurement of inflight
items, menu development, and more
- Inflight Management - we offer a range of management
services that allow you to dedicate internal resources
to your core business, leaving the sourcing and coordination
of inflight services to us
Whether you need assistance on a project basis, support
for part of your inflight services management team or
are looking for a complete inflight management service
provider, e-gatematrix has a team with the experience
and skill set to meet your needs. The diversity of our
team creates an unparalleled depth of experience and knowledge
that combines a comprehensive understanding of the challenges
facing an airline with the ability to bring best practices
from other fields to bear upon an issue.
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