The Performance Measurement & Reporting system
measures Key Performance Indicators (KPIs) throughout
an airline’s supply chain. Pulling flight
attendant comments and customer feedback, PMR combines
this information with delivery measures (on-time
performance, aircraft damage and service shortfalls)
and quantifiable quality measures (service quality
and product quality).
Aggregated, categorized and summarized, performance
information is reported to the supply chain and
the airline through the InFlight
Exchange™. PMR provides your service
providers with actual statistics and graphical
trending analyses. PMR decreases the time to turn
performance information around to the supply chain
so that quality issues can be addressed faster,
minimizing the impact on your passengers and quickly
addressing any degradation in quality.
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